In Dec of 2017 I had to improve my telephone; I used $one hundred for just a new “up quality”; took my new mobile phone property, acquired my applications on it typical social media marketing apps and tried for making a cellphone call … which was a joke. I couldn't listen to the individual on one other conclusion, nor could they hear me; lower than 24 hours immediately after getting the cellphone I went back to the store in Gainesville Texas on hwy eighty two the place I purchased the phone and described to them what was going on ….
November fourteen, 2014 at 1:04 am I lately purchased two new telephones from among the list of retailers, and I are with Metro going on five a long time but this new incident has made me rethink this company And that i am significantly considering dropping metro because of insufficient aid and passing the buck to another person as opposed to customer service and fulfillment. There is one thing Incorrect internally with one of many phones. And the sole time I am able to us it is Once i stay household and switch Wi-Fi on. When I depart the house I might too not even bother taking it with me lead to it doesn’t function no signal, it claims no network. Ive been back to retail store which bought it twice, then3 other suppliers following that and Obviously the various quite a few telephone calls I've manufactured and only detail I acquired from them was a affirmation amount or reference selection and that is #CC700192 and also a $ten.
I want my a reimbursement and apologies from the customer service Representative Worker amount 908972 for hanging up in my experience and remaining completely unhelpful and also the supervisor you'll be able to under no circumstances receive a hold of.
July six, 2013 at 2:02 am I were predicted to join in to the MetroPCS assistance for many years the they in all probability have essentially the most reputable and the top service among all other carriers, and in addition their really interesting rate on all of the designs, so I just be part of them on the last day of June, 06/30/2013 at 1730 hour, but Once i bought home I was so desperate to make use of the phone, so I cost it up the battery simply because I is going to be on the unlimited speak, but five hrs later still nothing at all seem on my monitor, and I decided to phone the tech assist, and subsequently I was explained to they can just take from 24 to 72 hrs for being accomplished about the porting of my previous amount, so I better be patiently waited and waited until finally it didn’t appears suitable, I as opposed my preceding carrier, Regardless that I used to be ported, the earlier carrier clearly show that my sim card is inactive, but the reception is five bar to the top, then I began to ponder could or not it's genuine that it'll take approximately seventy two hrs to port, but at lease it ought to have shown their signal power Though its inactive. so I made a decision to contact the tech help again, they appears to be incredibly useful and try to run each of the exams and possess me do the programming on the telephone, but regretably the cellphone didn’t choose it and have no reaction to it as a consequence of no sign in the slightest degree from my home on Atlantic Blvd even they demonstrated that Alhambra 91803 proven excellent reception, Though but it didn’t use to me as I nevertheless getting no sign.
August 3, 2016 at nine:48 am Hey Alford.., I do know a lot ppl that have that very same trouble.. The actual issue is after you plug it chager into your cell phone. Have you at any time by oversight (Actually) lol at any time experimented with plug it in but it had been the wrong way? Or when its plugged up, could be the cord hanging… bottom line, You will need to listen in your connections… There mustn't but be no strain set on the male/feminine relationship.
May seven, 2014 at 10:58 pm Ive only experienced company with metro pcs three months…im am very dissatisfied While using the customer care and not enough aid to take care of troubles .twice ive compensated with 611 on my cellular phone with my debit card, and 2 times its been licensed …but metro hasnt collected payment …my lender has referred to as requesting a fax of no intent of assortment and merchant id to allow them to launch cash again into my account , so I may make the payment, but no one can do this, nobody is aware who can, I cant get any individual to help….
April 16, 2014 at eight:forty two pm Metro is too Silly too solution this grievance so it is actually message for other disappointed customers to see. I'm crafting simply because their customer support is established within the picture of the business president, that is certainly why the CS personnel are so Silly and ineffectual. The supervisors refuse to reply the calls. They place me on maintain for prolonged periods then cling-up devoid of more info here answering the cell phone. Another person that may be far too Silly or too fearful to reply the cell phone really should not be a supervisor. I named again six times and could even now not get a supervisor on the line. A supervisor is needed as the morons that reply the phones haven't been in the position to correct the challenge in 4 months. So I am filing go well with is compact statements court docket for $5000.00 for fraud, breach of contract, breach of warranty of merchantability, and interference with contractual relations, unlawful business enterprise methods, etcetera. If Every person creating a complaint would file a $5000 little statements action possibly they might change and hear our issues and act to proper the problems that protect against provider and interfere with making payments, information decline and loss of use of the services resulting from fraud.
May well 10, 2017 at six:17 pm I are actually having issues currently with metro PCS they don’t want to accept that they're at fault they need you to believe that it’s your fault no credit history for lousy solutions possibly and everybody you chat in Customer support is overseas and you may’t recognize them in any way it’s disheartening. I been with them for years wondering seriously about switching
July fifteen, 2015 at ten:52 pm I’ve been an on and off client considering the fact that 2003. At the moment we spend $110/mo. for two telephones. I am able to’t believe how lousy our support has long been. She has called about her cellular phone at the very least 6 situations. All they assert they're able to do is reset the telephone. We use GPS, and during the span of one hour-extensive excursion, it dropped the sign 7 moments. Calls are dropped. Textual content messages are both not obtained, or obtained way later on. This is certainly what we get for $55 a month??? Truly??? How long Have you ever guys existed now?? And you continue to can’t get it appropriate?? All I request is consistent chat, textual content, and Net for my income. Your commercials take a look at “blazing rapidly 4G LTE”.
This was an individual from metro since they are the sole types with use of my account. There isn't a responses whenever you get in touch with even in person. I can make a law enforcement report and see if I am able to Check out with a lawyer to sue this corporation for id theft.
Afterwards I named human means they chose to call me back on another number. Which I assume was the manager located at The shop, he than advised me to return in the store to speak to him I assume we’ll see what has to happen but yes thats my experience with Metro PCS. it’s definitely a disgrace how customer service is today they don’t begin to act awesome right until you prepare for getting them fired !
Metro PCS is coming into the Colorado sector, wonderful information for customers wanting to get a cheaper cellphone support, but I'm affraid I have poor news And that i am asking reporters at KDVR to investigate.
To whom it might issue. I've just seasoned the worst customer support imaginable with the afore pointed out institution. I have labored retail together with the provider business for many, many years and can't consider treating a visitor or shopper in this type of rude and thoughtless manner.
The reality that I'd to generate twenty cellular phone calls and go to your company shop not to get hold of this info will not be just what I'd personally think about acceptable or just about anything that remotely customer service.